MetricSpark is in early access. Here's an honest view of what's running today, what we're working on next, and where we're heading. No vapourware — items move columns when they actually ship.
In production for early-access customers.
Live tickets, time entries, and company data — no exports, no overnight batch.
Single view of ticket flow, SLA risk, security score, and team activity.
Ask in plain English — answers cite the underlying tickets and queries.
Activity, output, and trends down to the individual engineer or SDM.
Observe-only by design. Audit-friendly logs of every query and scope.
In active development — landing in the next 30-90 days.
A five-line summary of last week's ticket flow, at-risk work, and team load — sent Monday at 8am.
Push at-risk tickets, SLA breaches, and weekly digests into the channel your team already lives in.
Manage delivery across multiple customer tenants from one console, with per-tenant scoping.
Sign in with your existing identity provider. Role-scoped views out of the box.
Compare any two periods, slice by team or company, and explain the delta in plain English.
On the radar — direction set, scope being shaped.
A coordinated team of AI agents that watches ticket flow, escalates risk, and drafts weekly reports — never writes back to your PSA.
Beyond ConnectWise — Autotask, Halo, and HaloPSA on the long list.
iOS and Android — quick checks, push alerts, and a chat with the assistant on the go.
Pull MetricSpark's computed metrics into your own warehouse, BI tool, or Notion page.
Enterprise-grade identity and lifecycle management for larger teams.